Refund & Cancellation Policy

1. Digital Gems Currency Purchase Terms

LuvCall provides virtual digital items ("Gems") used exclusively inside the application for peer-to-peer video calls, host interaction, and messaging. All Gem purchases made via Google Play Store In-App Purchases or authorized MFS payment channels (bKash, Nagad, Rocket) are final once successfully delivered to your account balance.

2. Refund Conditions & Failed Transactions

Refunds are granted under the following exceptional circumstances:

• Your payment was debited but Gems were not credited to your account balance due to a technical server error.
• Unauthorized transactions resulting from verified fraudulent activity, subject to verification by Google Play or your payment provider.

3. Google Play Billing Refunds

For purchases completed via Google Play In-App Billing, refunds are processed according to Google Play’s official refund policies. Users may request a refund directly through their Google Play account order history within 48 hours of purchase.

4. How to Request Assistance

If you experienced a failed transaction or payment discrepancy, please submit your transaction ID, User ID, and payment receipt via our Contact Support Portal or email dev@dealvaly.com within 7 days. Our billing support team will investigate and credit your missing Gems or process a resolution within 48 business hours.