Privacy Policy

LuvCall Application & Global Platform

Strictly 18+ Mandatory: You must be at least 18 years old to access LuvCall. We enforce zero-tolerance for minor usage and strictly protect user data.

LuvCall Privacy Policy (Strictly 18+ Only) Effective Date: August 28, 2026 LuvCall is a premium live video call application designed strictly for adult users aged 18 and older. We value your trust and are committed to protecting your personal information. 1. MANDATORY AGE REQUIREMENT (18+) LuvCall is strictly restricted to individuals who are 18 years of age or older. We enforce zero-tolerance for minors. If we discover that a user is under 18 years of age, their profile, gems, and history will be permanently deleted and banned immediately without a refund. 2. INFORMATION WE COLLECT & LOGS - Generated User Identifier: We store a unique generated 9-digit user ID locally on your device to persist your purchase history, gems balance, and profile setups. - Camera and Microphone access: These device permissions are requested solely to enable real-time audio and video call feeds between users and host profiles. We do NOT record, stream, or store any call logs or private video feeds on our servers. - Transaction Logs: We keep purchase orders to verify payments and credit gems to your account securely. 3. DATA SAFETY & PROTECTION - Your personal identifiers are secure and are never shared, sold, or distributed to third-party marketing companies. - We implement strict moderation to ensure all host profiles are secure and authenticated.

1. Introduction & Scope

Welcome to LuvCall ("Company", "we", "our", or "us"). LuvCall is a premium peer-to-peer visual and auditory communication application designed for adult users (strictly 18 years or older). We respect your privacy and are committed to protecting your personal data in accordance with international privacy regulations, including Google Play Developer Policies, the General Data Protection Regulation (GDPR), and applicable consumer privacy frameworks.

2. Information We Collect

We collect information to provide, maintain, and improve our services:

Account & Profile Data: 9-digit unique User ID, nickname, gender, birthday, profile avatar, biography, country location, and language preferences.
Technical & Device Identifiers: Firebase Cloud Messaging (FCM) tokens, device model, operating system version, IP address, network carrier, and app build details required for push notifications and call routing.
Transaction & Billing Records: In-app Gem purchases, MFS transaction IDs (bKash, Nagad, Rocket), Google Play Order IDs, and package top-up history. Note: We do not store raw credit card numbers or financial passwords on our servers.
Communication & Support Data: Customer support tickets, in-app messages sent to hosts, and reports submitted via our support desk.

3. How We Use Your Information

Your data is processed strictly for the following purposes:

To facilitate real-time WebRTC 1-on-1 video streams and audio call connections.
To manage your Gems balance, process billing orders, and verify host earnings.
To dispatch high-priority call notifications via FCM when a host initiates a video interaction.
To enforce age restriction verification (strictly 18+) and prevent fraudulent activity.
To respond to customer support inquiries submitted to dev@dealvaly.com.

4. Third-Party Service Providers

We partner with trusted third-party service infrastructure to power our platform:

Google Firebase & Cloud Messaging: For authentication and high-priority push notification dispatch.
Google Play Billing: For secure in-app subscription and Gem purchases.
Mobile Financial Services (bKash, Nagad, Rocket): For localized digital top-up processing.
MongoDB Atlas & Prisma ORM: Encrypted backend database storage hosted in secure data centers.

5. Data Retention & Permanent Account Erasure

We retain user account data as long as your account remains active. Users have the absolute right to request permanent account and data deletion at any time. You can wipe your account instantly using our self-service portal at Delete Account Request Portal by providing your 9-digit User ID. Upon deletion, your profile, Gems balance, purchase logs, and chat histories are permanently wiped from our active databases within 24 hours.

6. Data Security & Protection Measures

We implement industry-standard SSL/TLS encryption for all data in transit between the mobile application and our servers. Access to sensitive user data is restricted to authorized operations personnel strictly on a need-to-know basis.

7. Contacting Our Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Data Compliance Team at:

LuvCall Operations & Data Privacy Desk

Official Support Email: dev@dealvaly.com

Parent Company: Dealvaly Network